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Repair Services

Repair Services

Availability: In stock

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Compatible with Magento Community 1.6., 1.6.1., 1.6.2., 1.7, 1.8, 1.8.1, 1.9.

Cost efficient solution for repair service owners (like PC/ laptop/ phone repair services) to achieve powerful e-commerce functionality. More
$249.00

Description

Why do you require this extension:

Do you run a PC/ computer/ laptop repair service? Digital camera repair service? Appliances repair service? Mobile phone repair service? iPad/ iPhone repair shop? Any other electronic gadgets fix service? Or watch repair? Any other repair services?

Based on powerful Magento e-commerce platform our plugin adds some features specific to your business allowing you to cut the cost of a custom built solution many times.

How it works:

Live Magento repair shop samples to check with the script installed and configured:

  • repairlogicboard.com - automatically detects the device to be repaired (customized version).
  • merkazhasofrim.com
  • datarus.se
  • deonlineschoenmaker.nl

The rma extension is 100% customizable, so please feel free to contact us if you require it be adjusted to your needs.

Admin Side:

The repair shop admin adds services in the backend (like 'item diagnostic') for the customers to choose from. Registered users select the service they need, type custom comments/ problem description and complete the shipment.

Once the repair service receives the item(s) the technicians check if it is repairable or not.

If it is repairable the customer gets a quote to repair the item(s) – the cost of the parts and the labor cost.

If the customer declines the quote or the item(s) is not repairable it is shipped back to the customer.

If it is repairable and the quote is accepted the customer completes the payment of the quote and the item(s) is repaired and shipped back to the customer.

Customer's Side:

The customer selects a type of repair he requires, add comments with the detailed problem description.

The customer completes the device/ item shipment.

Once the item is received and diagnosed the customer is notified by e-mail. He opts either to pay the invoice (labor/ parts) to get the repair done or decline the repair and get his device/ item(s) shipped back to him.

Extension features include:

  • Allows registered users and customers select the type of the service they need/ describe issues
  • Allows registered users and customers place new shipments
  • Allows registered users and customers view the estimated repair cost (parts and labor costs) & accept or refuse the repair
  • If the quote is accepted the customer places an order
  • Admin functionality allows the item pass through all repair stages: waited/ received/ being repaired/ repaired/ to be shipped (repaired or can’t be repaired)/ shipped to customer
  • Easy localization with the language file
  • 100% open source e-commerce script
  • Meets Magento development best practices
  • 6-month free updates

Documentation

Change Log

November 2014:

  • Added new e-mail templates for assigning a track number, changing order status;
  • Track number editing bug fixed.
  • August 2013:

    • Added customer name in invoicing area (had customer ID before);
    • Once diagnostics have been invoiced, automatic e-mail sent to the customer;
    • Added shipping label to the packing label form.

Demo

Front-end: http://demo2.ikantam.com/repairservice/
username: test@example.com
password: proverka123
or create your account

Back-end: http://demo2.ikantam.com/admin/
Username: repservice_admin
Password: proverka123

Please see the video to see the extension in action

Compatibility

Compatible with Magento Community 1.6., 1.6.1., 1.6.2., 1.7, 1.8, 1.8.1, 1.9.

FAQ

Reviews

Customer Reviews 6 item(s)

Several bugs but fixed quickly
There are several bugs in this product, still my impression is okay. The team helped me to fix them really quickly, so it's a big plus. Thanks.
Price
Value
Quality
Review by David19 / (Posted on 4/12/2016)
Everything works well
The module works okay, it is customizable which is also great. At first I wanted to get some information about this tool so company's managers provided me with proper support. Thanks!
Price
Value
Quality
Review by ShawnK. / (Posted on 3/1/2016)
A must have!
This tool is a must have for my shop. Very helpful both for me and my customers. I had no problem with the installation and it still works great. Thanks!
Price
Value
Quality
Review by George Dooglas / (Posted on 12/17/2015)
Great tool
Great tool! I like that the company made it customizable and helped me to add the features I needed. The extension works great now, thanks.
Price
Value
Quality
Review by Bhima Adani / (Posted on 11/5/2015)
Good extension
The tool works good, have no problem with it. The only thing is that I had some problems with installation but the team led me through all the issues I faced. Thanks.
Value
Quality
Price
Review by John Black / (Posted on 10/9/2015)
Repair module
This repair module works quite okay but does have some shortcomings. The repairs are registered with a number called RCM number. This number can only be found in their module however there is no connection with the order related to it. Its not possible to search for this number we have to make our own custom made search would be better if it was integrated. Same for serialnumbers. There is also no way to search for it. These 2 issues aside it's a great extenton, but, could be much better with few minor additions.
Price
Value
Quality
Review by schietkop / (Posted on 3/13/2015)